This enables passengers to use often lengthy travels as productive time, get work done and connect with family and friends, and the in-transit connectivity, addressing safety concerns for taxi owners, drivers and commuters, can assist in mapping road hazards, such as potholes, traffic and accidents. The partnership, a significant step towards narrowing the digital divide and empowering more South Africans through digital technology, offers up to 1 GB/day free WiFi access for passengers on their personal devices during their daily commutes. Customers expect to be answered quickly and have their problems resolved just as quickly, and when those expectations aren’t met the results are not usually positive for anyone.Altron subsidiary vehicle tracking and telematics company Netstar and information and communication technology group Vodacom Business have partnered to deploy a free in-taxi connectivity service, WiTaxi, for commuters. If your customer service team is unable to communicate effectively, small issues can evolve into larger issues overnight. Slow connectivity can also impact your company’s customer service, particularly if your reps are using digital programs or internet-based service tools, such as video calls, screen sharing or a live chat tool. In contrast, high speed and reliable connectivity can increase your upload speed and can reduce IP terminal processing time, which translates into valuable time saved by your employees and your customers. This creates frustration for both parties. “Things in life are more annoying than a slow or unreliable WiFi connection,” the Accucode blog points out.Īnother example of the impact on customer experience might be at a hotel, dealership or other retail setting, when slow connectivity delays IP terminal processing time and the payment process for the customer. “Disengaged employees lead to disengaged customers and loss of sales,” says a post by Accucode, a technology disruption platform company based in Colorado. This can have an effect on your bottom line because disengaged employees translate into further reduced productivity. The inability to do your job due to slow-moving connectivity can lead to growing frustration and resentment, resulting in morale issues in the workplace. In addition to lost productivity that directly results from the lack of decent WiFi, businesses also will see declining employee morale. Poor WiFi in the workplace interferes with your employees’ ability to do their jobs, writes Patel in the post on Netstar.Īnd in some cases, the impact could be greater than just slowed work, particularly in industries where employees are using more complicated cloud-based tools that are vital to quality outcomes, such as healthcare systems - where a reliable connection is crucial.Ī study by digital storage brand SanDisk found that slow WiFi connections cost employees one week per year of productivity, which means about 2 percent of inactivity. Employee Productivityīecause so many work tasks involve internet connectivity, such as software apps, cloud-based telephone services and conferencing and collaboration tools, poor WiFi networks can certainly impact your employee productivity. Poor WiFi can affect businesses in different ways, and may vary depending on your industry, but here are four ways your organization could be impacted by poor WiFi. “This in turn hits productivity, profitability and can potentially cause reputational damage.” “When your WiFi fails, so does staff and customers’ ability to use all dependent services – negatively impacting the customer experience,” writes Mit Patel, managing director of Netstar, a London-based IT support company. When you’re having WiFi issues at your business, it can affect not only your employees but also people outside your organization, from clients and vendors to potential customers.
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